Porter Johnson
About Porter Johnson
Porter Johnson serves as the Contact Experience Lead at Riot Games, where he has worked since 2019. He has a background in management and program coordination, having held various roles at Microsoft and Guitar Center prior to his current position.
Current Role at Riot Games
Porter Johnson serves as the Contact Experience Lead at Riot Games, a position he has held since 2019. In this role, he is responsible for supporting large product launches and feature changes that impact millions of customers globally. He has developed new strategies and processes to enhance the player experience across multiple platforms. His work includes partnering with various teams to create standardized workflows for common projects, which has improved consistency and accountability within the organization.
Previous Experience at Microsoft
Prior to his current role, Porter Johnson worked at Microsoft for several years in various capacities. He served as a Program Manager II from 2018 to 2019 and as a Program Manager from 2013 to 2018. Additionally, he held the position of Support Team Manager for one year in 2014. His experience also includes working as a Support Resource Manager/Support Agent at Volt Workforce Solutions from 2011 to 2013. His tenure at Microsoft involved managing support teams and delivering critical projects.
Sales Management at Guitar Center
Porter Johnson began his career in retail management at Guitar Center, where he worked as an Assistant Manager from 2007 to 2009 and then as a Sales Manager from 2009 to 2011. During his time in these roles, he developed skills in sales strategy and team leadership while managing operations in the Lynnwood and Kirkland locations.
Educational Background
Porter Johnson holds a Bachelor's degree in Business Administration from Washington State University. He also earned an Associate’s Degree in Business Administration from Bellevue College. His educational background has provided him with a solid foundation in business principles, which he has applied throughout his career.
Achievements at Riot Games
At Riot Games, Porter Johnson delivered the final release of globally unique usernames, which included self-service options for players. This initiative proactively prevented an estimated 438,000 support tickets, showcasing his ability to implement effective solutions that enhance user experience and operational efficiency.