Rory Ball
About Rory Ball
Rory Ball serves as the Player Support Lead at Riot Games, where he has worked since 2012. He has extensive experience in customer service and QA testing within the video game industry.
Work at Riot Games
Rory Ball has been employed at Riot Games since 2012, serving as Player Support Lead. In this role, he has focused on enhancing player experiences and addressing community concerns. His tenure at Riot Games spans over 12 years, and he previously worked as a Player Support Representative from 2011 to 2012. Both positions were based in Santa Monica, California, where he contributed to the company's commitment to player engagement and support.
Previous Experience in the Gaming Industry
Prior to his current role at Riot Games, Rory Ball held various positions in the gaming industry. He worked at Vivendi Universal Games as a QA Tester for five months in 2007. He also served as a Community Support Representative at Walt Disney Internet Group from 2009 to 2011. Additionally, he was involved in QA testing and technical support roles at Disney Interactive Studios between 2008 and 2009, gaining valuable experience in quality assurance and customer support.
Education and Expertise
Rory Ball earned a Bachelor of Arts degree in Communication Studies and History from the University of San Diego, attending from 2003 to 2007. His educational background supports his expertise in online safety and customer service within the video game industry. He possesses skills in QA testing, particularly related to video games and virtual worlds, and specializes in community support for massively multiplayer online games (MMOs).
Skills in Customer Service and Community Support
Rory Ball has developed a strong skill set in customer service and community support throughout his career. His expertise includes online safety measures and effective communication strategies tailored for the gaming community. He has a particular focus on supporting players in massively multiplayer online games (MMOs), ensuring that their experiences are positive and engaging.