Ryan Belanger
About Ryan Belanger
Ryan Belanger is a Noc Technician at Riot Games, with a strong background in customer service and technical support within the video game industry. He has held various roles at notable companies, including Blizzard Entertainment and Barnes & Noble, and has extensive experience in service reliability and technical issue resolution.
Current Role at Riot Games
Ryan Belanger has been employed at Riot Games as a Noc Technician since 2018. In this role, he is responsible for monitoring and ensuring the reliability of the company's global gaming platform infrastructure. His work is crucial for maintaining service reliability and addressing technical issues that may arise within the gaming environment.
Previous Experience in the Video Game Industry
Prior to his current position, Ryan Belanger worked at Blizzard Entertainment in various roles. He served as a Quality Control Agent from 2007 to 2009, a Game Master from 2006 to 2007, and a Tier 3 Customer Service Agent from 2009 to 2011. These positions provided him with extensive experience in customer service and technical support within the gaming sector.
Customer Service Background
Ryan Belanger has a strong background in customer service, having worked in various roles before transitioning to technical positions. He was a Sales Agent at Barnes & Noble from 2003 to 2006 and later served as a Customer Service Agent at Mediamax from 2014 to 2015. His experience in these customer-facing roles has contributed to his skills in service reliability.
Education and Expertise
Ryan Belanger studied at California State University-Long Beach, where he focused on Industrial and Organizational Psychology. He completed his degree in Psychology from 2004 to 2008. This educational background supports his understanding of both technical and human factors in service delivery.
Technical Support Experience
In addition to his roles in the gaming industry, Ryan has held technical support positions at various companies. He worked as a Senior Technical Support Agent at Merchant Services from 2012 to 2013 and as an IT Infrastructure Technician at Mediamax from 2015 to 2018. These roles enhanced his technical skills and experience in service reliability.