Sarah Pavlina
About Sarah Pavlina
Sarah Pavlina serves as the CX Lead at Riot Games, where she has worked since 2020. With a background in customer support and experience in the entertainment industry, she combines her expertise in business process improvement and graphic design to enhance operational efficiency.
Work at Riot Games
Sarah Pavlina has been serving as the CX Lead at Riot Games since 2020. In this role, she focuses on enhancing customer experience strategies and improving user engagement. Based in Santa Monica, California, she has contributed to the company's initiatives aimed at fostering a positive relationship between the brand and its community.
Previous Experience in Customer Support
Before joining Riot Games, Sarah Pavlina held several positions in customer support and experience roles. She worked at McGraw Hill as a Customer Support Supervisor from 2012 to 2016, where she managed customer service operations. Following this, she spent six months at Activision as a Support Experience Analyst in 2016, and then transitioned to a Training and Quality Manager role at Activision from 2017 to 2020.
Education and Expertise
Sarah Pavlina earned a Bachelor of Arts degree in Fine/Studio Arts from Loyola Marymount University. Her educational background in arts complements her strong expertise in business process improvement and operational efficiency, which she applies in her leadership roles within customer experience.
Background in the Entertainment Industry
Sarah Pavlina has a solid background in the entertainment industry, having worked at notable companies such as EA Mobile and Activision. Her experience includes roles like Quality Analyst at EA Mobile from 2007 to 2009 and various positions at Activision, where she developed her skills in team building and leadership.
Skills in Graphic Design
In addition to her customer experience leadership, Sarah Pavlina possesses a strong background in graphic design. This skill set enhances her ability to create visually appealing and effective customer engagement strategies, bridging her artistic knowledge with her professional roles.