Thomas Postma
About Thomas Postma
Thomas Postma serves as the Senior Manager of Player Support for EMEA at Riot Games, where he oversees operations in multiple languages and regions. He has extensive experience in customer service and player support, having held various roles at companies including Bluestar Digital and Game On Media.
Current Role at Riot Games
Thomas Postma serves as the Senior Manager for Player Support - EMEA at Riot Games, a position he has held since 2021. In this role, he oversees operations that support players in over 13 languages across multiple partner operation sites. He is responsible for leading Support, Business, and Partner Operations across regions including EMEA, CIS, Turkey, and India. His work is integral to expanding Riot Games' player support services, aligning with the company's mission to prioritize player experience.
Previous Experience in Customer Support
Prior to his current role, Thomas Postma accumulated extensive experience in customer support. He worked at Bluestar Digital Pty Ltd from 2005 to 2015, where he held various positions including Customer Service Representative, Line Manager/Team Leader, and Manager of the VIP Department. He also served as a Premier Account Manager at CCN for eight months in 2005. His experience includes managing VIP services at Game On Media from 2015 to 2018, further enhancing his expertise in player support.
Education and Expertise
Thomas Postma studied at Pretoria West College of Engineering, where he completed N2 and N3 courses in Engineering Science, Mathematics, and Technical Drawings from 2000 to 2001. He also attended Waterkloof High School, where he studied General Biology. This educational background provides him with a foundation in technical and analytical skills, which are valuable in his current role in player support management.
Achievements in Player Support
Throughout his career, Thomas Postma has successfully supported players during numerous game launches, events, and incidents. His efforts are reflected in high player satisfaction scores, including Csat and SASI metrics. His leadership in player support has contributed to the overall player experience at Riot Games, showcasing his ability to manage complex support operations effectively.