Katie Wallis
About Katie Wallis
Katie Wallis is a Senior Enterprise Customer Success Manager currently working at RippleMatch in Austin, Texas. She has extensive experience in customer success and client support roles, having previously held positions at Financial Recovery Technologies and the English Lacrosse Association.
Current Role at RippleMatch
Katie Wallis is currently employed as a Senior Enterprise Customer Success Manager at RippleMatch, a position she has held since 2023. In this role, she is responsible for managing enterprise-level customer relationships and ensuring client satisfaction. Her work is focused on enhancing the customer experience and driving value for clients in the Austin, Texas area.
Previous Experience at RippleMatch
Before her current position, Katie Wallis served as a Senior Customer Success Manager at RippleMatch from 2020 to 2023. During her three years in this role, she developed strategies to improve customer engagement and retention, contributing to the overall success of the company's customer success initiatives in the Greater New York City Area.
Career at Financial Recovery Technologies
Katie Wallis has extensive experience at Financial Recovery Technologies, where she held multiple roles. She began as a Sales Associate from 2014 to 2015, then transitioned to a Senior Client Support Specialist from 2015 to 2017. She later became the Manager of Client Support from 2017 to 2019 and served as a Senior Account Manager for a brief period in 2019. Her diverse roles at the company equipped her with a comprehensive understanding of client needs and support strategies.
Educational Background
Katie Wallis holds a Bachelor of Arts (B.A.) in English Language and Literature from the University of Mary Washington, where she studied from 2007 to 2011. Additionally, she briefly studied Spanish Language and Culture at the University of Deusto in 2010. This educational background has contributed to her communication skills and cultural awareness in her professional roles.
Experience in Sports Development
Katie Wallis worked as a Local Developmental Officer for the English Lacrosse Association from 2011 to 2013. In this role, she focused on promoting the sport and developing programs to engage local communities, showcasing her ability to work in diverse environments and contribute to community development initiatives.