Meg Hwang
About Meg Hwang
Meg Hwang is a Senior Customer Success Manager with extensive experience in customer success and operations roles across various companies. She has worked at RippleMatch and WeWork, and holds a Bachelor of Science in Community Health from the University of Illinois Urbana-Champaign.
Current Role at RippleMatch
Meg Hwang serves as a Senior Customer Success Manager at RippleMatch, a position she has held since 2024. In this role, she focuses on enhancing customer satisfaction and ensuring successful client engagement. Her experience in customer success allows her to effectively address client needs and foster long-term relationships.
Previous Experience at RippleMatch
Prior to her current role, Meg Hwang worked at RippleMatch as a Customer Success Manager from 2022 to 2024. In this capacity, she contributed to the company's customer support initiatives. Before that, she served as Operations Manager, overseeing customer success, sales, finance, and technology from 2021 to 2022.
Experience at WeWork
Meg Hwang has a notable history with WeWork, where she held multiple positions. She was a Portfolio Director for eight months in 2020 in Chicago, IL, and before that, she worked as a Community Manager from 2016 to 2020, also in Chicago. Additionally, she served as a Community Lead for eight months in 2016.
Role at The Outreach Team
Meg Hwang worked as Operations Director for Recruiting & Employee Relations at The Outreach Team from 2020 to 2021. In this role, she managed operations related to recruiting and employee relations, contributing to the organization's operational efficiency.
Educational Background
Meg Hwang earned her Bachelor of Science (B.S.) degree in Community Health from the University of Illinois Urbana-Champaign, where she studied from 2010 to 2014. Her education provided a foundation for her career in customer success and operations management.