Spencer Hartley
About Spencer Hartley
Spencer Hartley is a Customer Success Manager with a strong background in the start-up technology industry, currently working at RippleMatch since 2021. Previously, he held various roles at SheerID, where he focused on customer success and support from 2018 to 2021.
Work at RippleMatch
Spencer Hartley has been employed at RippleMatch as a Customer Success Manager since 2021. In this role, he focuses on enhancing customer satisfaction and ensuring successful outcomes for clients. His experience in customer success is complemented by his previous positions in the technology sector, where he developed skills in addressing customer challenges and implementing effective solutions.
Previous Experience at SheerID
Prior to joining RippleMatch, Spencer Hartley worked at SheerID in various roles. He served as a Customer Success Manager from 2019 to 2021, where he was responsible for managing client relationships and driving customer satisfaction. Additionally, he held the position of Verification/Consumer Support Specialist from 2018 to 2019 and worked as a Client Technical Support Specialist for a brief period in 2019. His time at SheerID provided him with valuable experience in customer support within the technology industry.
Education and Expertise
Spencer Hartley studied at Northwood University, where he earned a degree in Arts, Entertainment, and Media Management from 2015 to 2017. He furthered his education at Maryville University of Saint Louis, obtaining a degree in Marketing/Marketing Management from 2019 to 2020. His educational background supports his expertise in analytical reasoning and professional communication, which are essential for building strong customer relationships.
Background in Technology Start-ups
Spencer Hartley has a strong background in the start-up technology industry, with a focus on customer success and satisfaction. His experience in various roles has equipped him with the skills necessary to address customer needs effectively. He demonstrates creativity in developing innovative solutions to customer challenges, contributing to his success in the field.