Carlos Fernando
About Carlos Fernando
Carlos Fernando is the Client Services Team Lead at Rise People in Burnaby, British Columbia, where he has worked since 2019. He has a background in the restaurant industry and holds a Bachelor's Degree in Business Administration and Management from Kwantlen Polytechnic University.
Work at Rise People
Carlos Fernando has been serving as the Client Services Team Lead at Rise People since 2019. In this role, he is responsible for overseeing client services and ensuring high levels of customer satisfaction. His background in the restaurant industry enhances his ability to manage client relationships effectively. He has developed significant skills in people management, which contribute to his leadership capabilities within the organization.
Previous Experience at McDonald's
Carlos Fernando worked at McDonald's as a General Manager from 2008 to 2016, accumulating eight years of experience in the restaurant industry. This role provided him with extensive knowledge in customer service and team management, which are essential skills that he applies in his current position. His experience in a fast-paced environment has equipped him with the ability to handle client needs efficiently.
Experience at IT/IQ Tech Recruiters
In 2018, Carlos Fernando worked as a Recruitment Associate for the Development Team at IT/IQ Tech Recruiters for a period of three months. This position allowed him to gain insights into the recruitment process and develop skills relevant to client services and team dynamics. His brief tenure in recruitment further complements his overall professional experience.
Education and Expertise
Carlos Fernando studied at Kwantlen Polytechnic University and later pursued a Bachelor’s Degree in Business Administration and Management at BCIT School of Business + Media from 2017 to 2018. He is currently studying Project Management at the British Columbia Institute of Technology, where he has been working towards achieving a Project Management certification since 2020. His educational background supports his expertise in customer satisfaction and client services.