Erin Wood, B.Sc., Plp
About Erin Wood, B.Sc., Plp
Erin Wood, B.Sc., Plp, is the Manager of Client Support at Rise People, where she has worked since 2023. She has extensive experience in payroll compliance and has held various roles in organizations such as Xero and the National Payroll Institute.
Current Role at Rise People
Erin Wood serves as the Manager of Client Support at Rise People since 2023. In this role, she is responsible for overseeing client support operations and ensuring that clients receive the necessary assistance and guidance. Her focus includes enhancing client experiences and streamlining processes to improve service delivery.
Previous Experience at Xero
Before joining Rise People, Erin worked at Xero as the Payroll Product Compliance Lead for Canada from 2021 to 2023. Based in Toronto, Ontario, she managed compliance roadmaps for products and services that affect small business owners, their advisors, and employees. She collaborated with various teams, including Risk and Compliance, Product, Marketing, Design, Engineering, and Research, to align with Xero's values regarding Canadian Payroll.
Background in Payroll and Certification
Erin has extensive experience in the payroll sector. She served as the Senior Coordinator for Certification at the National Payroll Institute from 2005 to 2007. Additionally, she has been an Online Instructor and Professional Development Seminar Speaker at the National Payroll Institute since 2006, contributing to the education and certification of payroll professionals.
Educational Qualifications
Erin holds a Bachelor of Science degree in Biology and Environmental Science from The University of Western Ontario, achieved from 1994 to 1998. She also completed a Certified Payroll Manager program at The Canadian Payroll Association from 2003 to 2006. In 2023, she obtained a Certificate in Product Management from York University, further enhancing her expertise in the field.
Customer Service Experience
Prior to her roles in payroll compliance and management, Erin worked as a Customer Service Representative at Ceridian from 2002 to 2005. This experience contributed to her strong foundation in client relations and service delivery, which she continues to apply in her current position.