Kristin Pearson
About Kristin Pearson
Kristin Pearson serves as the Customer Success Practice Lead at Rise8, where she has worked since 2024. With a diverse background in customer success and military leadership, she brings extensive experience from companies like VMware and Pivotal.
Work at Rise8
Kristin Pearson serves as the Customer Success Practice Lead at Rise8, a position she has held since 2024. In this role, she focuses on enhancing customer success strategies and outcomes. Her work is conducted remotely from Washington, District of Columbia. Kristin's responsibilities include managing customer relationships and ensuring successful outcomes for clients.
Previous Experience at VMware
Before joining Rise8, Kristin held several positions at VMware and VMware Tanzu. She was the Director of Tanzu Customer Success for Northeast and South Strategic Accounts from 2023 to 2024. Prior to that, she served as the Director of Tanzu Customer Success for the South Area from 2021 to 2023. Additionally, she worked as a Customer Success Manager at VMware from 2019 to 2020 and as Northeast Area Manager for Tanzu Customer Success from 2020 to 2021.
Military Background
Kristin has a notable military background, having served in various roles within the United States Air Force. She was the Sustainment Services & Personnel Flight Commander from 2010 to 2013 and an Assistant Professor of Political Science from 2013 to 2017 at the United States Air Force Academy. Her earlier roles included Readiness and Sustainment Chief and Executive Officer for Special Operations Command A1.
Education and Expertise
Kristin holds a Master of Arts in National Security Affairs with a focus on Sub-Saharan Africa from the Naval Postgraduate School, achieved in 2007. She earned a Bachelor of Science in Western European Studies with a minor in French from the United States Air Force Academy in 2006. Her expertise includes outcomes-based renewals, and she is skilled in using tools like Gainsight and Salesforce for customer success management.
Interests and Skills
Kristin has a strong interest in sustainability and native plants, which aligns with her professional focus on customer success. She possesses a demonstrated ability to foster team environments that encourage individual potential, a skill developed through her military and corporate experiences. Her background in both the private and public sectors provides her with a broad perspective on managing diverse customer success initiatives.