Risotto
Risotto, formerly known as IntelliServe and OttoHelm, is a San Francisco-based B2B company specializing in AI-driven IT helpdesk solutions. It offers automated software access and support, integrating with platforms like Okta, Jira, Slack, and Google Workspace to enhance IT security and operational efficiency.
Company History
Risotto, previously known as IntelliServe and OttoHelm, is a company that has evolved through different names and branding to establish its current identity. The company is based in San Francisco, CA, and also operates on a fully remote basis, allowing it to serve clients across the United States and Canada. Its journey includes being part of the Y Combinator W24 batch, sharing a prestigious background with other notable companies like Airbnb, DoorDash, and Stripe.
Integration with Popular Tools
Risotto ensures seamless user experiences by integrating with widely-used tools such as Okta, Jira, Slack, and Google Workspace. These integrations allow companies to maintain their existing workflows while benefiting from Risotto's additional functionality. This out-of-the-box compatibility reduces the need for extensive setup and management, making it easier for IT teams to implement and use the system.
AI-Powered IT Helpdesk Solutions
Risotto leverages AI technology to manage IT helpdesk queues, providing efficient IT support and managing software access using natural language processing in chat (ChatOps). The system automatically resolves up to 70% of IT tickets immediately, improving key metrics such as time-to-resolution. It also enhances IT security through least privileged and time-based access control, SOC 2 audit trails, and automated compliance reviews.
Improving Employee Experience and Productivity
Risotto streamlines IT support by offering a single support funnel that is monitored 24/7, reducing confusion and frustration among employees. Automated ticket management and faster response times improve productivity and enhance the overall employee experience. Key features like intuitive time-based access control and on-demand provisioning help avoid SaaS overspend, while the automated support system allows employees to focus on their core tasks without frequent interruptions.
Demo and Calendly Scheduling
Risotto offers potential clients the opportunity to schedule a demo directly through Calendly. This feature allows interested IT teams to experience the platform's capabilities firsthand, providing an intuitive and hassle-free way to explore Risotto's offerings. Interested parties can easily set up a time to see how the system integrates with their current tools and improves their IT support and software access management.