Sam Phillips
About Sam Phillips
Sam Phillips: Director of Customer Success
Sam Phillips holds the position of Director of Customer Success. In this role, Sam is responsible for overseeing the customer success strategy, ensuring that customers achieve their desired outcomes while using the company's products or services. The position involves working closely with cross-functional teams to enhance the customer journey and improve engagement and satisfaction rates. As Director, Sam leads a team dedicated to driving customer success and retention.
'What is Customer Success' by Sam Phillips
On November 17th, 2023, Sam Phillips authored an article titled 'What is Customer Success'. In this piece, Sam explores the concept of customer success, delving into its importance for businesses and how it can be strategically implemented. The article aims to inform readers about the key principles and practices that can help organizations ensure that their customers derive maximum value from their products or services. This article serves as a resource for professionals looking to enhance their understanding of customer success.