Brianna Coleman
About Brianna Coleman
Brianna Coleman is an Associate Customer Experience Agent at RLI Insurance Company, where she has worked since 2023 in the Honolulu Metropolitan Area. She has a diverse background in real estate management and customer service, with previous roles at various companies including H.G. Fenton Company and Nordstrom.
Work at RLI Insurance Company
Brianna Coleman has been employed at RLI Insurance Company as an Associate Customer Experience Agent since 2023. In this role, she operates out of the Honolulu Metropolitan Area. Her responsibilities include utilizing her skills in Microsoft Office and CRM to enhance customer experiences. She has transitioned from a career in real estate management to the insurance sector, applying her extensive experience in customer relationship management to her current position.
Previous Experience in Real Estate Management
Brianna Coleman has significant experience in real estate management. She worked as a Portfolio Manager at H.G. Fenton Company for three months in 2020. Prior to that, she served as a Property Manager at Griswold Real Estate Management from 2021 to 2022. Additionally, she held various leasing positions at Greystar, including Leasing Manager and Resident Services Manager, from 2018 to 2019 and 2019 for six months, respectively. Her roles involved managing properties and enhancing tenant relations.
Retail Experience at Nordstrom
Brianna Coleman has a diverse background in retail, particularly with Nordstrom. She held multiple positions, including Men's Shoe Manager and Service Experience Manager, from 2010 to 2015. Her roles involved managing sales teams and enhancing customer service experiences. She also worked as a Service Experience Specialist and Customer Service Assistant Manager, where she developed skills in customer relationship management and sales management.
Education in Real Estate
Brianna Coleman is pursuing her education at City College of San Francisco, focusing on Real Estate. She has been studying since 2017 and is working towards achieving her Associate's degree. This educational background complements her professional experience in both real estate and customer service, providing her with a solid foundation for her career.
Skills and Expertise
Brianna Coleman possesses a comprehensive understanding of property and casualty insurance regulations across all states. She leverages her strong background in sales management to enhance her performance in the insurance industry. Her proficiency in Microsoft Office and CRM tools supports her efforts in improving customer experiences in her current role at RLI Insurance Company.