Deena Nelson Reeves
About Deena Nelson Reeves
Deena Nelson Reeves is a Claim Examiner III specializing in bodily injury at RLI Insurance Company in Atlanta, Georgia. She has a background in claims handling and customer service, with previous experience at AIG and Terminus.
Work at RLI Insurance Company
Deena Nelson Reeves has been employed at RLI Insurance Company since 2021, currently holding the position of Claim Examiner III - Bodily Injury. In this role, she is responsible for managing and evaluating bodily injury claims. Prior to her current position, she worked as Claims Examiner II at RLI from 2019 to 2021. Her tenure at RLI has contributed to her expertise in claims handling and customer service.
Professional Experience in Claims Handling
Deena has extensive experience in the insurance industry, particularly in claims handling. She began her career as a Claims Representative Intern at AIG in 2014. Following this, she worked as a Claims Adjuster at AIG from 2015 to 2019, where she developed her skills in managing complex claims. Her background also includes a role as a Sales Development Representative at Terminus in 2019.
Education and Expertise
Deena earned her Bachelor's degree in Marketing with a minor in Hospitality from Florida State University, completing her studies from 2011 to 2015. Her educational background complements her professional experience, particularly in the areas of customer service and negotiation, which are essential for effective claims management.
Background in Customer Service and Negotiation
Deena possesses a strong background in customer service and negotiation, skills that enhance her ability to handle complex bodily injury claims. Her analytical skills further support her effectiveness in claims evaluation and resolution, making her a valuable asset in her field.