Scott Watson
About Scott Watson
Scott Watson is a Customer Service Representative currently working at RoadOne IntermodaLogistics since 2020. He has extensive experience in the IT and customer service sectors, having held various roles at Walgreens and IBM, and has contributed to significant operational improvements throughout his career.
Work at RoadOne Intermodal Logistics
Scott Watson has been employed at RoadOne Intermodal Logistics as a Customer Service Representative since 2020. He operates from Joliet, Illinois, and has contributed to the company's customer service operations for four years. His role involves addressing customer inquiries and ensuring efficient communication between clients and the logistics team.
Education and Expertise
Scott Watson studied at Harvard University, where he earned a ManageMentor Certificate. He also attended Control Data Institute in Chicago, achieving an Associate of Science in Computer Electronics. His educational background supports his extensive experience in customer service and technical support roles.
Background in IT and Customer Service
Scott Watson has a diverse background in information technology and customer service. He worked at Walgreens for 26 years in various capacities, including IT Technical Support Specialist, Service Delivery Manager, and Information Technology Field Engineer. His experience includes implementing systems and processes that improved operational efficiency and service delivery.
Achievements in Walgreens
During his tenure at Walgreens, Scott Watson played a significant role in maintaining pharmacy services continuity after a tornado by collaborating with construction and headquarters teams to establish a temporary field pharmacy. He also developed a comprehensive inspection checklist that resulted in zero IT issues on the opening day of new stores and designed a new hardware repair center layout, completing the project within budget and on time.
Entrepreneurial Venture at Smart Connect
In addition to his role at RoadOne Intermodal Logistics, Scott Watson is the Owner of Smart Connect, a position he has held since 2020 in Manhattan, Illinois. This entrepreneurial venture allows him to apply his customer service and technical expertise in a new business context.