Alan Ricardo Gonzalez
About Alan Ricardo Gonzalez
Alan Ricardo Gonzalez is a Senior Customer Experience Manager with extensive experience in customer engagement and digital transformation. He has held various roles in companies such as Roambee, Gestamp North America, and Schneider Electric, focusing on enhancing customer experience and driving innovation.
Current Role at Roambee
Alan Ricardo Gonzalez serves as the Senior Customer Experience Manager at Roambee, a position he has held since 2022. In this role, he focuses on enhancing customer experience by acting as a liaison between marketing, engineering, and product teams. His responsibilities include developing customer experience strategies through deep customer journey analysis, with the goal of reducing churn and increasing upselling and cross-selling opportunities.
Previous Experience at Roambee
Prior to his current role, Alan worked at Roambee as a Customer Experience Manager from 2020 to 2021. During this time, he was involved in developing partnerships with key customers to innovate and generate competitive advantages through Roambee's solutions. His experience in this position laid the foundation for his current responsibilities in customer experience management.
Professional Background in Engineering
Alan's professional background includes significant experience in engineering roles. He worked at Gestamp North America as a Process Engineer in Hot Stamping from 2015 to 2017. He also served as a Trainee Engineer at Gestamp North America from 2014 to 2015. His engineering experience provides him with a strong technical foundation that complements his customer experience management skills.
Education and Qualifications
Alan studied at Tecnológico de Monterrey, where he focused on Digital Transformation and completed a seminar in 2020. He also holds a Licentiate degree in Ingeniería Mecatronica from Universidad Popular Autónoma del Estado de Puebla, which he obtained from 2007 to 2012. Additionally, he earned a Master of Science in Innovation, Strategy, and Entrepreneurship from Grenoble Ecole de Management from 2017 to 2019.
Consulting Experience
Alan has held various consulting roles, including a position as a Digital Transformation Consultant at Amarante Latinoamérica y el Caribe in 2020. He also worked as a Business Development & Innovation Consultant at Schneider Electric Industrial Services in France from 2017 to 2018. These roles have contributed to his expertise in customer-centric strategies and process improvements.