Franco Jain
About Franco Jain
Franco Jain serves as the Customer Experience Manager for APAC and India at Roambee, where he has worked since 2021. He has a background in business intelligence and customer success, with previous roles at ITILITE, Capillary Technologies, and CRISIL Global Research & Risk Solutions.
Current Role at Roambee
Franco Jain serves as the Customer Experience Manager for the APAC and India regions at Roambee. He has held this position since 2021, contributing to the company's focus on enhancing customer satisfaction and engagement. His role involves overseeing customer interactions and ensuring that client needs are met effectively. Based in Mumbai, Maharashtra, he leverages his extensive background in customer success to drive improvements in customer experience.
Previous Experience in Customer Success
Before joining Roambee, Franco Jain worked as a Customer Success Manager at ITILITE from 2019 to 2021. In this role, he focused on ensuring customer satisfaction and retention. Prior to that, he was a Customer Success Associate at Capillary Technologies for one year, where he supported clients in maximizing the value of their products. His experience in these roles has equipped him with skills to address customer needs and challenges effectively.
Background in Business Intelligence
Franco Jain began his career in the textile industry as a Business Intelligence Consultant from 2017 to 2018. This role provided him with insights into data analysis and decision-making processes. He also worked as a Risk Analyst at CRISIL Global Research & Risk Solutions for 11 months in 2016, where he developed analytical skills that are essential in customer experience management.
Education and Expertise
Franco Jain holds a Master of Business Administration (MBA) with a focus on Business Intelligence & Analytics from Narsee Monjee Institute of Management Studies, which he completed between 2011 and 2016. He also earned a Bachelor's Degree in Information Technology from the same institution during the same period. His educational background provides a strong foundation for his expertise in IoT solutions, particularly in shipment and asset visibility.