Mukesh Raval Pmp Itil
About Mukesh Raval Pmp Itil
Mukesh Raval is the Director of Customer Support Services at Roambee, where he has worked since 2021. He has over a decade of experience in technical support and service delivery, with a strong background in telecom and mobile messaging.
Work at Roambee
Mukesh Raval has been serving as the Director of Customer Support Services at Roambee since 2021. In this role, he oversees customer support operations, ensuring effective service delivery and client satisfaction. His responsibilities include managing a team dedicated to providing 24/7 global service support and presenting operational statistics reports to higher management. His leadership contributes to the company's commitment to delivering high-quality customer service.
Previous Experience in Customer Support
Before joining Roambee, Mukesh Raval worked at 24online Info Technologies Private Limited as Manager of Service Delivery and Technical Support from 2015 to 2021. His role involved overseeing service delivery processes and managing technical support teams. Prior to that, he held positions at Syntel Limited as a Project Lead and at Myriad Group AG as SOC Lead, where he gained experience in managing customer support and technical operations.
Education and Expertise
Mukesh Raval holds a Bachelor's Degree in Information Technology from S.S. Engineering College, Bhavnagar University, which he completed from 2000 to 2004. He furthered his education by obtaining a Post Graduate degree in Information Technology from Symbiosis Center for Distance Learning in Pune, from 2008 to 2010. His educational background supports his expertise in Telecom OSS/BSS and Mobile Messaging domains.
Skills and Specializations
Mukesh Raval possesses skills in managing multi-vendor environments and facilitating cross-functional communication. He has extensive experience in creating and implementing End to End Responsibility Matrices and Process Improvements. His expertise extends to managing 24/7 global service support operations, which enhances his capability in customer service management.
Career Timeline
Mukesh Raval's career includes various roles in customer support and technical management. He began as a Customer Support Executive at Swan Solutions & Services Pvt Ltd in 2006. He then worked at Tata Communications from 2007 to 2012 in technical support roles. His career progressed through positions at Myriad Group AG, Syntel Limited, and 24online Info Technologies before his current role at Roambee.