Hong Yi
About Hong Yi
Hong Yi is a Customer Success Manager with extensive experience in managing customer success for AI integrity platforms. He has worked for several companies, including Styra and Robust Intelligence, and has a background in sports management from St. John's University.
Current Role at Robust Intelligence
Hong Yi currently serves as a Customer Success Manager at Robust Intelligence, a role he has held since 2023. His position is based remotely while he is located in Greater Philadelphia. In this capacity, he focuses on ensuring customer satisfaction and success, particularly in the context of AI integrity platforms.
Previous Experience at Styra
Before joining Robust Intelligence, Hong Yi worked at Styra as a Customer Success Manager for the Americas from 2021 to 2022. He later advanced to the role of Senior Customer Success Manager at Styra, where he worked from 2022 to 2023. His tenure at Styra was marked by a focus on customer engagement and success strategies.
Career at Turbonomic
Hong Yi has extensive experience from his time at Turbonomic, where he held multiple roles. He served as a Customer Success Manager for the NYC Metro and Northeast regions from 2020 to 2021, and prior to that, he was a Customer Success Manager for the East region from 2017 to 2020. Additionally, he worked as an Enterprise Sales representative for the Northeast from 2015 to 2017, contributing to his comprehensive understanding of customer needs and sales strategies.
Education in Sports Management
Hong Yi studied at St. John's University, where he earned a degree in Sports Management. This educational background may provide him with a unique perspective in his customer success roles, particularly in understanding client dynamics and engagement strategies.
Background in Customer Success
Hong Yi has a solid background in customer success, with experience managing customer relationships and success initiatives across various companies. His expertise includes addressing security, ethical, and operational vulnerabilities in AI integrity platforms, showcasing his ability to navigate complex customer needs.