Christina James
About Christina James
Christina James is a Staff Quality Assurance Analyst at Rocket Lawyer, where she has worked since 2014. She has extensive experience in software testing, product launches, and international expansion, having previously worked as an English Localization Editor at Aeria Games & Entertainment.
Work at Rocket Lawyer
Christina James has been employed at Rocket Lawyer as a Staff Quality Assurance Analyst since 2014. In this role, she has contributed to various projects aimed at enhancing the company's product offerings and operational efficiency. She acted as the Release Coordinator for Rocket Lawyer's Global platform, overseeing weekly releases to production. Additionally, she played a significant role in the development and performance testing of RocketSign, a tool designed for electronic signatures.
Previous Experience at Aeria Games & Entertainment
Before joining Rocket Lawyer, Christina worked as an English Localization Editor (Contractor) at Aeria Games & Entertainment from 2013 to 2014. This position lasted for six months and was based in Santa Clara, California. Her responsibilities included ensuring that game content was accurately localized for English-speaking audiences.
Education and Expertise
Christina James holds a Bachelor of Arts (B.A.) in Linguistics and Foreign Language Studies from the University of Alabama, where she studied from 2005 to 2010. She also attended Tulane University, focusing on Computer Science from 2003 to 2005. Her educational background provides her with a strong foundation in both language and technical skills, which she applies in her current role.
Key Projects and Initiatives
Throughout her tenure at Rocket Lawyer, Christina has led and launched several key initiatives. She spearheaded the testing efforts for the migration from on-premises systems to Google Cloud, ensuring comprehensive testing coverage. Additionally, she launched several internal tools, including Caffeine for customer service advocates, Quill for creating customizable legal documents, and Maestro for managing product offerings and subscription plans. She also played a role in launching Rocket Lawyer Brazil, which expanded the company's international presence.
Collaboration and Customer Engagement
Christina has collaborated with the revenue team to conduct successful A/B experiments on checkout pages, enhancing user experience and conversion rates. She has also engaged with power-user customers to address issues and implement performance improvements, demonstrating her commitment to customer satisfaction and product quality.