Corinne Florence
About Corinne Florence
Corinne Florence is the Customer Service and Training Manager at Rocket Lawyer, where she has implemented a training program that improved customer service efficiency by 20%. She has a background in quality assurance and training, and has developed initiatives to support career growth within her department.
Current Role at Rocket Lawyer
Corinne Florence serves as the Customer Service and Training Manager at Rocket Lawyer, a position she has held since 2017. In this role, she focuses on enhancing customer service operations and training initiatives. Her efforts have led to a 20% improvement in customer service efficiency. Florence is based in Ogden, Utah, where she oversees the customer service team and implements strategies to improve service delivery.
Previous Experience at Rocket Lawyer
Before her current role, Corinne Florence worked at Rocket Lawyer as the QA & Training Lead from 2015 to 2017. During her two-year tenure, she was responsible for quality assurance and training programs that supported the customer service team. This experience laid the foundation for her current responsibilities and her focus on training and development within the organization.
Education and Professional Development
Corinne Florence pursued her education at multiple institutions. She studied at Weber State University from 2012 to 2013 and later attended BYU-Pathway Worldwide from 2019 to 2020. Most recently, she completed her degree in Business Administration and Management at Brigham Young University - Idaho from 2020 to 2023. Her educational background supports her role in customer service and training management.
Training and Mentorship Initiatives
In her current role, Corinne Florence developed a mentorship initiative within the customer service department aimed at supporting career growth and development. She also organized workshops that focused on enhancing team collaboration and communication skills. These initiatives reflect her commitment to fostering a positive work environment and improving team dynamics.
Community Engagement and Client Satisfaction
Corinne Florence has actively participated in community outreach programs that provide legal assistance to underserved populations in Ogden, Utah. Additionally, she contributed to the design and execution of a customer feedback system that increased client satisfaction scores. These efforts demonstrate her dedication to both community service and enhancing customer experience.