Frank Walter
About Frank Walter
Frank Walter serves as the Vice President of Operations at Rocket Lawyer, bringing extensive experience in operational leadership from previous roles at companies such as Motorola, PayPal, and Xoom Corporation.
Current Role at Rocket Lawyer
Frank Walter serves as the Vice President of Operations at Rocket Lawyer, a position he has held since 2021. In this role, he oversees operational strategies and initiatives aimed at enhancing the efficiency and effectiveness of the organization. His leadership focuses on optimizing processes to improve service delivery and customer satisfaction within the legal technology sector.
Previous Experience at Motorola
Prior to his current role, Frank Walter worked at Motorola as the Director of Global Customer Services from 2004 to 2008. During his four years there, he developed enterprise-wide functional business requirements that significantly reduced time to market and improved the quality of new product introductions. He also transformed and built Support, Fulfillment, and Payment Operations organizations, achieving a notable reduction in operating expenses while enhancing employee morale and customer experience.
Leadership at PayPal and Xoom Corporation
Frank Walter held the position of Business Unit Leader and Senior Director of Operations at PayPal from 2017 to 2019. His role involved managing large mergers and acquisitions across various industries, showcasing his expertise in handling complex organizational changes. Before PayPal, he served as Vice President of Operations at Xoom Corporation from 2009 to 2017, where he contributed to the company's acquisition by PayPal in November 2015.
Education and Academic Background
Frank Walter earned a Bachelor of Arts degree in Psychology from the University of California, San Diego, completing his studies from 2002 to 2005. His educational background provides a foundation for understanding human behavior, which can be beneficial in operations management and team dynamics.
Consulting and Other Roles
In addition to his extensive operational roles, Frank Walter worked as a consultant at Leawood Venture Capital for seven months in 2020. He also held positions at AT&T Wireless as Director of National Business Services from 2001 to 2004 and at Zūm as Vice President of Operations for nine months in 2019. His diverse experience across various companies and industries highlights his adaptability and broad skill set in operations management.