Hannah Warren
About Hannah Warren
Hannah Warren serves as the Customer Service Lead at Rocket Lawyer, where she has worked since 2022. With a background in customer service roles across various companies, she has implemented systems for quality checks and developed training programs to enhance team performance.
Current Role at Rocket Lawyer
Hannah Warren serves as the Customer Service Lead at Rocket Lawyer, a position she has held since 2022. In this role, she plays a key part in managing escalated customer calls, ensuring high satisfaction and effective resolution of complex issues. She collaborates closely with management to enhance the overall effectiveness of the customer service support team. Her leadership contributes to the continuous improvement of customer service processes.
Previous Experience at Rocket Lawyer
Prior to her current role, Hannah Warren worked at Rocket Lawyer as a Customer Service Representative for three months in 2021. She also held the position of Member Benefit Associate for two months in 2022. During her time at Rocket Lawyer, she developed a comprehensive training program for new customer service representatives, which aimed to improve onboarding and service quality.
Career Background
Hannah Warren has a diverse career background in customer service and related fields. She previously worked at First Citizens Bank as a TOS Specialist 1 for one year from 2019 to 2020. Her experience also includes roles at Verizon as a Solutions Specialist and Experience Specialist from 2016 to 2019 and 2014 to 2016, respectively. Additionally, she worked at The RealPage Contact Center as a Marketing Agent from 2012 to 2014 and as a Leasing Consultant at Bell Partners Inc in 2014.
Education and Qualifications
Hannah Warren earned a Bachelor of Science degree in Business Administration from North Greenville University, where she studied from 2009 to 2013. This educational background has equipped her with the skills necessary for her roles in customer service and management.
Skills and Contributions
Hannah Warren has implemented a system for tracking and reporting daily and monthly coaching and quality checks on customer service calls and emails. Her contributions include developing training programs and enhancing customer service protocols, which reflect her commitment to improving service delivery and team performance.