Heather Thomas
About Heather Thomas
Heather Thomas serves as a Customer Service Supervisor at Rocket Lawyer, Inc, where she has worked since 2012. She previously held various customer service roles at Convergys from 2006 to 2012.
Work at Rocket Lawyer
Heather Thomas has served as a Customer Service Supervisor at Rocket Lawyer, Inc since 2012. In this role, she oversees customer service operations, ensuring that clients receive effective support and assistance. Her tenure at Rocket Lawyer spans over 12 years, during which she has contributed to enhancing customer satisfaction and streamlining service processes. The company is based in San Francisco, California, where she continues to apply her expertise in customer service management.
Previous Experience at Convergys
Before joining Rocket Lawyer, Heather Thomas worked at Convergys from 2006 to 2012. During her six years there, she held various roles including customer service representative, subject matter expert (SME), and trainer. This experience provided her with a solid foundation in customer service practices and training methodologies, which she later applied in her supervisory role at Rocket Lawyer.
Education and Expertise
Heather Thomas studied at Weber State University, where she achieved an associate degree. Her educational background complements her extensive experience in customer service, equipping her with the skills necessary to excel in her current position. Her expertise lies in customer service management, training, and team leadership.
Professional Background
Heather Thomas has a professional background that spans over 18 years in customer service roles. She began her career at Convergys and transitioned to Rocket Lawyer, where she has built a reputation for effective customer service supervision. Her experience includes direct customer interaction, training new employees, and developing service strategies.