Matt Pebley
About Matt Pebley
Matt Pebley serves as the Director of Customer Service at Rocket Lawyer, where he has developed training programs and led initiatives to improve customer satisfaction. He previously held management roles at Backcountry.com and has a background in accounting and marketing from Utah State University.
Work at Rocket Lawyer
Matt Pebley has served as the Director of Customer Service at Rocket Lawyer since 2012. In this role, he developed a comprehensive training program for customer service representatives, enhancing their skills and efficiency. He led a cross-functional team focused on improving customer service operations, which resulted in reduced response times. Pebley played a key role in integrating customer feedback into product development processes, ensuring that customer insights directly influenced the company's offerings. Additionally, he implemented strategic initiatives that improved customer satisfaction scores and contributed to the design and execution of a customer loyalty program.
Previous Experience at Backcountry.com
Before joining Rocket Lawyer, Matt Pebley worked at Backcountry.com from 2005 to 2011. He initially served as a Human Resources Generalist/Payroll for three years, where he managed various HR functions. Following this role, he advanced to the position of Sr. Manager of Sales - Customer Solutions, where he focused on enhancing customer service and sales strategies. His experience at Backcountry.com provided him with a strong foundation in customer service and operational management.
Education and Expertise
Matt Pebley studied at Utah State University - Jon M. Huntsman School of Business from 2000 to 2005. He earned a Bachelor's degree with a focus on Accounting and Marketing. This educational background equipped him with essential skills in business management and customer relations, which he has applied throughout his career in various roles.