Sarah Timm
About Sarah Timm
Sarah Timm is a Customer Success Manager at Rocket Lawyer, where she has worked since 2023. She has a diverse background in communications and customer relations, with previous roles at various organizations including Greenhouse Scholars and Lifestyle Social.
Current Role at Rocket Lawyer
Sarah Timm serves as a Customer Success Manager at Rocket Lawyer, a position she has held since 2023. In this role, she focuses on ensuring customer satisfaction and fostering positive relationships with clients. Her experience in customer service and relationship management supports her efforts in enhancing the user experience for Rocket Lawyer's clientele in Denver, Colorado.
Previous Experience in Customer Service
Prior to her current role, Sarah worked as a Sales Development Representative at Rocket Lawyer from 2022 to 2023. She also held various positions that contributed to her customer service skills, including Front Desk Agent at Cliffs Resort and Front Desk staff at Colorado Athletic Club. These roles allowed her to develop strong communication and interpersonal skills essential for her career.
Educational Background
Sarah Timm obtained her Master of Arts in Intercultural Communication and International Development from The University of Sheffield, studying from 2018 to 2019. She also earned a Bachelor's Degree in Communication Studies from California Polytechnic State University-San Luis Obispo, where she studied from 2013 to 2017. Additionally, she studied Spanish Language and Literature at Universidad de Valladolid in 2015.
Internship and Early Career Experience
Sarah's early career included several internships that provided foundational experience in communication and community engagement. She worked as a Communications Intern at Lifestyle Social in 2016 and as a Community Resource Development Intern at Family Care Network, Inc. in 2017. These roles helped her develop skills in social media management and community outreach.
Social Media and Communications Roles
Throughout her career, Sarah has held multiple positions focused on social media and communications. She served as a Social Media Coordinator for Chi Omega Fraternity in 2016 and as a Social Media Representative for Cal Poly Global Programs in 2015. These experiences contributed to her expertise in digital communication strategies.