Todd Burnham
About Todd Burnham
Todd Burnham is the Head of Customer Success, Enterprise at Rocket Lawyer, where he has worked since 2023. He has over 10 years of experience in the SaaS industry and has held various roles at Rocket Lawyer, contributing to client retention and project deployment.
Current Role at Rocket Lawyer
Todd Burnham serves as the Head of Customer Success, Enterprise at Rocket Lawyer since 2023. In this role, he is responsible for overseeing customer success initiatives for enterprise clients. His leadership focuses on enhancing client relationships and ensuring satisfaction across the enterprise segment.
Previous Experience at Rocket Lawyer
Todd Burnham has held several positions at Rocket Lawyer. He worked as a Customer Success Manager from 2016 to 2018, then progressed to Manager, Customer Success from 2021 to 2023. He also served as Sr. Customer Success Manager from 2018 to 2021, and Sr. Customer Success Manager II for one year. His tenure at Rocket Lawyer spans various roles that contributed to his expertise in customer success.
Education and Expertise
Todd Burnham earned a Bachelor of Arts (B.A.) from the University of Washington, completing his studies from 2004 to 2008. He has over 10 years of experience in the SaaS industry, demonstrating proficiency in tools such as Salesforce, PowerPoint, Excel, Gainsight, Jira, and Tableau.
Professional Background
Prior to his current role, Todd Burnham worked in various positions that contributed to his customer success expertise. He was a Customer Success Manager at Boost Media from 2015 to 2016 and held a Field Sales position at Forest Laboratories from 2011 to 2012. Additionally, he worked as an Account Manager at Kforce Inc. from 2012 to 2013.
Leadership and Achievements
In his roles, Todd Burnham has led teams that focused on at-risk clients and has a proven history of increasing client retention. He has successfully deployed two new UI projects in collaboration with multiple departments, including Sales, Marketing, Support, Engineering, and Product teams. He is experienced in leading QBR presentations and discussions with C-Level executives.