Daniel Oh
About Daniel Oh
Daniel Oh is an ERP Business Support professional with extensive experience in supporting and upgrading ERP systems. He has worked with various organizations, providing user support and developing reports, while also holding degrees in Business Computing and Software Development.
Work at Rocket Lab
Daniel Oh has been employed at Rocket Lab as an ERP Business Support professional since 2019. In this role, he collaborates with project, development, and testing teams throughout various project phases. His responsibilities include providing 2nd and 3rd tier business as usual (BAU) support, which encompasses root cause analysis, testing, monitoring, and maintaining applications. He also develops and maintains reports using Crystal and Nuvu, contributing to the overall efficiency of ERP systems within the organization.
Education and Expertise
Daniel Oh studied at AUT University, where he earned a National Diploma in Business Computing (CBC) from 1999 to 2000. He later pursued a Bachelor of Applied Science (BASc) with a major in Software Development from 2000 to 2002. His educational background has equipped him with a solid foundation in business computing and software development, which he applies in his current role and previous positions.
Background in ERP Systems
Daniel Oh has extensive experience in ERP systems, having worked in various support roles over the years. He served as an Application Support Analyst and ERP Systems Support at Tegel Foods Ltd and Compac Sorting Equipment, respectively. His experience includes upgrades of ERP systems and data migration to other ERP systems, showcasing his proficiency in managing complex ERP environments.
Technical Skills and Support Capabilities
Daniel possesses strong technical skills, particularly in writing and maintaining SQL queries and stored procedures in a SQL Server 2016 environment. He is also experienced in maintaining and supporting Warehouse Mobility systems, including scanners. His role requires excellent communication and documentation skills, as well as user training capabilities, enabling him to provide effective support to users at all levels nationwide.
Previous Work Experience
Prior to his current position at Rocket Lab, Daniel Oh worked at Tegel Foods Ltd as a Desktop Support Analyst and later as an Application Support Analyst. He also spent five years at Compac Sorting Equipment as an ERP Systems Support professional. This diverse work experience has contributed to his comprehensive understanding of ERP systems and user support.