Daniel Snell
About Daniel Snell
Daniel Snell is an IT Support Team Lead with extensive experience in managing teams and providing IT support. He has worked in various roles across different organizations, including Lion Co, TVNZ, and Rocket Lab, and has developed skills in vendor management, budgeting, and project management.
Current Role at Rocket Lab
Daniel Snell serves as the IT Support Team Lead at Rocket Lab, a position he has held since 2020. In this role, he manages a small team, focusing on providing effective IT support. His leadership is characterized by a commitment to fostering a collaborative environment. Daniel thrives in this dynamic setting, where he can engage with various challenges and opportunities for professional growth.
Previous Experience at Lion Co
Before joining Rocket Lab, Daniel worked at Lion Co as the Service Desk Team Leader from 2009 to 2015. During his six years in this role, he was responsible for overseeing the service desk operations in Auckland, New Zealand. His experience at Lion Co contributed to his skills in team management and customer service, laying a strong foundation for his subsequent roles.
Experience at TVNZ
Daniel held the position of Service Centre Team Lead at TVNZ from 2015 to 2020. Over five years, he managed the service center operations, ensuring efficient support for users. His tenure at TVNZ enhanced his leadership abilities and provided him with valuable experience in managing IT service delivery in a fast-paced environment.
Background in IT Support
Daniel's career in IT support began as a Systems Support Engineer at North Yorkshire Police from 2005 to 2008. He later worked as a Desktop Support Analyst at healthAlliance for a brief period in 2009. These early roles equipped him with essential technical skills and a solid understanding of IT infrastructure and support processes.
Skills and Expertise
Daniel possesses a diverse skill set that includes vendor account management, department budgeting, change management, and project management. His willingness to learn new skills and adapt to various challenges has been instrumental in his career progression. Daniel finds fulfillment in roles that offer variety and opportunities for continuous improvement.