Carlos P.
About Carlos P.
Carlos P. is a Strategic Success Manager with extensive experience in customer success and project management, having previously worked at Rokt and The Economist Intelligence Unit. He served in the US Navy for several years, where he held various roles, including Weapon Systems Officer and Program Manager.
Current Role as Strategic Success Manager
Carlos P. currently serves as a Strategic Success Manager at Rokt, a position he has held since 2024 in the New York City Metropolitan Area. In this role, he focuses on workflow and process optimization, cross-functional collaboration, and managing stakeholder communications and expectations throughout the life cycle of projects. His experience in customer success and project management contributes to his effectiveness in this position.
Previous Experience at Rokt
Before his current role, Carlos P. worked at Rokt as a Senior Customer Success Manager from 2021 to 2024. During his three years in this position, he was based in New York, New York, where he developed strategies to enhance customer satisfaction and drive engagement with Rokt's services.
Military Background and Service
Carlos P. has a significant military background, having served in the US Navy from 2011 to 2020. His roles included F/A-18F Weapon Systems Officer, Naval Air Training and Operating Procedures Standardization (NATOPS) Officer, and Joint Mission Planning Systems (JMPS) Officer. He also served as a Sailing Instructor at the United States Naval Academy in 2011. His military experience spans various locations and encompasses a range of responsibilities.
Education and Professional Development
Carlos P. earned a Bachelor's degree in Econometrics and Quantitative Economics from the United States Naval Academy, completing his studies from 2007 to 2011. He also pursued professional development through the Institute for Veterans and Military Families, achieving Project Management Professional (PMP) certification in 2020. This educational background supports his expertise in project management and strategic success.
Community Involvement and Personal Goals
Carlos P. actively volunteers to help communities understand the opportunities available through attending the United States Naval Academy. He has a personal goal to enhance the accessibility of technology to more users, reflecting his commitment to community engagement and technology advocacy.