Emily Klein
About Emily Klein
Emily Klein is a Customer Success Manager currently working at Rokt in New York City. She has a background in economics and has held various roles in customer service and account management across several companies, including The RealReal and Yieldify.
Current Role at Rokt
Emily Klein serves as a Customer Success Manager at Rokt, a position she has held since 2022. In this role, she focuses on enhancing customer relationships and ensuring client satisfaction. Her responsibilities include managing client accounts and providing support to optimize the use of Rokt's services. She operates from New York, New York, and contributes to the company's mission of improving customer engagement through innovative technology.
Previous Experience in Customer Success
Before joining Rokt, Emily Klein accumulated extensive experience in customer-facing roles. She worked at The RealReal as an Account Manager from 2020 to 2021, where she managed client accounts and facilitated customer interactions. Additionally, she served as a Client Account Representative at The RealReal in 2020. Her tenure at Yieldify included roles as a Campaign Analyst and Senior Campaign Analyst, where she analyzed campaign performance and contributed to client success strategies.
Educational Background in Economics
Emily Klein studied Economics at the University of Wisconsin-Madison, where she earned her Bachelor's degree. She furthered her education at the University of Westminster, achieving a Bachelor of Arts in Economics. Her academic background provides her with a strong foundation in analytical thinking and economic principles, which she applies in her professional roles.
Early Career and Additional Roles
Emily Klein's early career included various positions that developed her customer service skills. She worked as a Sales Associate at Charleston Shoe Company in 2018 and as a Server at Chasers Bar & Grille in 2017. Additionally, she was involved with the Panhellenic Association as a Judge and participated in the Women in Economics Network during her time at the University of Wisconsin-Madison. These roles contributed to her understanding of customer needs and service delivery.
Professional Development and Involvement
Throughout her career, Emily Klein has engaged in professional development and networking opportunities. As an active member of Alpha Chi Omega Fraternity, Inc. and the Women in Economics Network, she participated in initiatives that fostered leadership and collaboration. These experiences have enriched her professional journey and expanded her network within the industry.