Melanie Burciaga
About Melanie Burciaga
Melanie Burciaga is a Customer Success Manager specializing in Enterprise and Strategic Accounts, currently working at Rollbar. With over ten years of experience in Client Management and Enterprise Customer Success in B2B technologies, she has held various roles in organizations such as Kastle Systems, Alarm.com, and comScore, Inc.
Current Role at Rollbar
Melanie Burciaga serves as the Customer Success Manager for Enterprise and Strategic Accounts at Rollbar. In this role, she focuses on enhancing customer relationships and ensuring successful product adoption. Since joining Rollbar in 2022, she has developed outreach campaigns that effectively drove upsells and increased customer engagement. Additionally, she has presented detailed Account Reviews to strengthen strategic relationships and provide valuable product updates.
Previous Experience in Customer Success
Prior to her current position, Melanie Burciaga held several roles in customer success and account management. She worked as a Customer Success Manager for Enterprise Accounts at Kastle Systems from 2019 to 2021. Before that, she was an Account Development Executive at Alarm.com from 2016 to 2018. Her experience spans over ten years in Client Management and Enterprise Customer Success, particularly in B2B technologies including digital/marketing solutions, IoT, and SaaS products.
Background in Sales and Account Management
Melanie Burciaga has a diverse background in sales and account management. She worked as an Account Executive at One Firefly in 2018 and as a Sales Support Administrator at Kastle Systems for a brief period in 2018. Earlier in her career, she was an Advertising Operations Manager at AddThis from 2010 to 2011 and a Product Analyst at comScore, Inc. from 2008 to 2009. These roles contributed to her extensive knowledge in managing client relationships and driving sales initiatives.
Education and Qualifications
Melanie Burciaga earned a Bachelor of Science degree in Commerce from the University of Virginia, with a concentration in Marketing and Management. This educational background has equipped her with the foundational knowledge necessary for her roles in customer success and account management within the technology sector.
Experience in the Christian Mission Field
Melanie Burciaga spent nearly five years in the Christian mission field as a School Leader with Youth With A Mission from 2011 to 2016. This experience provided her with personal development opportunities and a deeper understanding of various cultures, as well as insights into servant-hearted leadership.