Andrea Helleny Pourcillie
About Andrea Helleny Pourcillie
Andrea Helleny Pourcillie serves as the Senior Director of Customer Success at Rollick, a position she has held since 2022. With a background in technical services and client success, she has played a key role in developing educational programs and establishing best practices within the company.
Work at Rollick
Andrea Helleny Pourcillie has been with Rollick since 2014, holding various positions that reflect her growth within the company. She currently serves as the Senior Director of Customer Success, a role she has held since 2022. Prior to this, she was the Director of Client Success from 2019 to 2022 and the Director of Technical Services for a year in 2018. During her tenure, she led the development of Aimbase and Rollick University, which are key educational initiatives. She also established the Center of Excellence at Rollick, focusing on best practices and creating a comprehensive Knowledge Base.
Education and Expertise
Andrea studied at Saint Louis University, where she earned a Bachelor of Science degree in Marketing from 2008 to 2012. Her educational background provides a solid foundation for her roles in customer success and technical services. She acts as the Subject Matter Expert (SME) for Aimbase and CRM processes within Rollick, showcasing her expertise in these areas. Her contributions extend to Enterprise initiatives, where she focuses on solving complex client challenges.
Career Background
Before joining Rollick, Andrea worked at OneSpace.com as a Workforce Solutions Specialist from 2012 to 2014. She also served as a Content Editor at Juggle.com from 2011 to 2014. Her diverse experiences in these roles have contributed to her skill set in client success and technical services, enabling her to effectively support clients and improve processes at Rollick.
Achievements in Client Success
Throughout her career at Rollick, Andrea has implemented significant improvements in client onboarding processes, enhancing the time to value for clients. Her leadership in developing educational resources such as Rollick University demonstrates her commitment to client success and knowledge sharing. By establishing the Center of Excellence, she has contributed to fostering best practices within the organization.