Christen Hood
About Christen Hood
Christen Hood is an Integration and Implementation Specialist currently working at Rollick. With a background in customer success and performance management, Hood has held various roles at companies such as TrueCar, LegalZoom, and CarNow, earning multiple awards for excellence in service and sales throughout their career.
Current Role at Rollick
Christen Hood serves as an Integration and Implementation Specialist at Rollick. She has been in this position since 2023, working remotely while based in the Austin, Texas Metropolitan Area. In this role, she focuses on integrating and implementing solutions that enhance customer experience and operational efficiency.
Previous Experience at TrueCar, Inc.
Prior to her current role, Christen Hood worked at TrueCar, Inc. as a Customer Success Manager from 2016 to 2020. During her four years there, she was responsible for ensuring customer satisfaction and success, contributing to the company's overall performance and client retention.
Experience at CarNow
Christen Hood held the position of Regional Performance Manager at CarNow from 2021 to 2023. In this role, she operated within the Austin, Texas Metropolitan Area, focusing on enhancing regional performance and driving operational improvements over a two-year period.
Educational Background
Christen Hood studied at Austin Community College, where she pursued a degree in Computer Science. She also achieved an undergraduate education in Mechanical Engineering and Computer Programming from 2009 to 2015, completing her studies over a six-year period.
Awards and Recognitions
Throughout her career, Christen Hood has received several awards for her performance. She was honored with the 2018 President's Club Award for excellence in sales and service. Additionally, she was awarded the April 2019 Employee of the Month for exceptional performance and received the 2017 TRUECar Boom Award for outstanding achievements.