Puthal Thapo
About Puthal Thapo
Puthal Thapo is a Customer Success Manager with extensive experience in client management and e-commerce platforms. He has held various roles in companies such as Amazon, Avesdo, and Roofr, and co-founded Pkace Solutions in Bangalore.
Current Role at Roofr
Puthal Thapo serves as the Customer Success Manager at Roofr, a position he has held since 2021. In this role, he acts as the primary point of contact for clients, ensuring their needs are met and addressed. His responsibilities include managing client relationships and providing support to enhance customer satisfaction.
Previous Experience in Customer Success
Prior to his current role, Puthal Thapo worked at WebInterpret as a Client Success/Account Manager from 2019 to 2021. He also held the position of Customer Success Manager at Avesdo from 2017 to 2019. In these roles, he specialized in managing client churn and upselling packages to existing clients, demonstrating his expertise in customer retention strategies.
Career Background at Amazon and Other Companies
Puthal Thapo began his career at Amazon, where he worked as a Technical Account Management Associate/FBA Specialist from 2012 to 2015 in Bangalore. He later transitioned to HotSpot as an Account Manager for 8 months in 2016. His diverse experience across various roles has contributed to his proficiency in customer success management.
Educational Background
Puthal Thapo earned a Bachelor's degree in Business, Management, Marketing, and Related Support Services from PES University, where he studied from 2009 to 2012. He later pursued a Master of Business Administration (MBA) in Entrepreneurship/Entrepreneurial Studies at the University of New Brunswick from 2015 to 2016. His educational background supports his expertise in client management and business operations.
Entrepreneurial Ventures
In addition to his roles in customer success, Puthal Thapo is a Co-Founder of Pkace Solutions, a position he has held since 2018 in Bangalore Urban, Karnataka, India. This venture reflects his commitment to leveraging his skills in managing client relationships and enhancing customer experiences in the e-commerce sector.