Salvina Lauricella
About Salvina Lauricella
Salvina Lauricella is a Customer Support Team Lead at Roofr, where she has worked since 2021. She has a background in business from Humber College and has held various roles in customer support and operations across multiple companies.
Current Role at Roofr
Salvina Lauricella serves as the Customer Support Team Lead at Roofr, a position she has held since 2021. In this role, she oversees customer support operations and leads a team dedicated to enhancing customer satisfaction. Her experience at Roofr has allowed her to gain diverse skills and knowledge, contributing to her professional growth. She has expressed that her time at Roofr has accelerated her career trajectory.
Previous Experience in Customer Support
Before joining Roofr, Lauricella worked as an Account Coordinator at Slavin Raphael from 2016 to 2017, where she managed client accounts and supported operational needs. Additionally, she gained experience as an Operations Specialist at Triluxe from 2015 to 2016. Her background includes various roles that have equipped her with the skills necessary for effective customer support and team leadership.
Educational Background
Lauricella studied at Humber College, where she achieved a degree in Business. She also attended Sitam, where she completed a program in Pattern Drafting. This educational foundation has provided her with a solid understanding of business operations and customer relations, which she applies in her current role.
Internship Experience
Lauricella has completed several internships that contributed to her professional development. She interned at Chris Smith Management Inc. / 21 Entertainment Group for two years from 2011 to 2013, gaining insights into the entertainment industry. Additionally, she interned at Esther Garnick PR for five months in 2014, where she further developed her skills in public relations.
Retail Experience at Free People
From 2012 to 2016, Lauricella worked as a Part-time Sales Associate at Free People in the Toronto, Canada Area. This role involved direct customer interaction and sales, allowing her to develop strong communication skills and an understanding of customer needs in a retail environment.