Yuki Matsubara
About Yuki Matsubara
Yuki Matsubara is a Customer Support Representative with over five years of experience in system engineering and IT customer support. Known for being detail-oriented and a quick self-starter, Yuki has worked for various organizations, including Roofr and JRI EUROPE, LIMITED.
Current Role at Roofr
Yuki Matsubara currently serves as a Customer Support Representative at Roofr, a position held since 2021. In this role, Yuki demonstrates strong analytical and troubleshooting skills to effectively resolve customer issues. Yuki is recognized for being detail-oriented and a quick self-starter, taking the initiative to learn new skills that enhance customer support operations.
Previous Experience in IT and Customer Support
Yuki Matsubara has over five years of experience in system engineering and IT customer support roles. Prior to joining Roofr, Yuki worked at JRI EUROPE, LIMITED as a System Engineer from 2016 to 2018. Additionally, Yuki was employed at The Japan Research Institute, Limited as a System Engineer from 2014 to 2018. This background provides a solid foundation for Yuki's current customer support responsibilities.
Education and Qualifications
Yuki Matsubara has a diverse educational background. Yuki studied at Ritsumeikan University, earning a Bachelor's degree in International Relations and Affairs from 2010 to 2014. Yuki also attended Södertörn University, where a Certificate in Political Science and Government was achieved in 2012. More recently, Yuki completed a Diploma of Education in Web Development at CICCC - Cornerstone International Community College of Canada from 2021 to 2022.
Skills and Strengths
Yuki Matsubara is known for maintaining a positive and calm demeanor while working both collaboratively and independently. Yuki efficiently manages time to handle multiple projects simultaneously in fast-paced environments. Additionally, Yuki has experience translating English videos into Japanese and writing script documents, showcasing strong communication skills.
Additional Work Experience
In addition to roles in IT and customer support, Yuki Matsubara worked as a Travel Coordinator at Laurus Travel for seven months in 2019. This experience further contributes to Yuki's diverse skill set and ability to adapt to various professional environments.