Caroline Santander
About Caroline Santander
Caroline Santander serves as the Senior Vice President of Global Professional Services and Enablement at Rootstock Software, where she has worked since 2023. With over 25 years of experience in ERP solutions, she has held various roles in notable companies such as NetSuite and QAD, and has a strong background in customer success and enablement programs.
Current Role at Rootstock Software
Caroline Santander serves as the Senior Vice President of Global Professional Services and Enablement at Rootstock Software. She has held this position since 2023, operating out of the San Francisco Bay Area. In her current role, she oversees the Rootstock Success Community and Learning Center, which provides essential product knowledge to customers and partners. Additionally, she leads the Rootstock Center of Excellence, focusing on enhancing partner-led implementations. Her leadership has been pivotal in expanding the company's Enablement Program to support global professional services.
Previous Experience in ERP Solutions
Caroline Santander has over 25 years of experience in ERP solutions, with a career that includes significant roles at various companies. She worked at NetSuite as a Senior Business Consultant from 2013 to 2014. At Kenandy, she served as Customer Enablement Manager from 2014 to 2016 and as Senior Manager of Partner Enablement for a brief period in 2016. Her tenure at QAD included multiple roles, such as Senior Support Consultant & Project Manager from 2003 to 2006 and Customer Support Team Leader in 2000. She has also contributed to Strategic Information Group and Sopra Group.
Educational Background and Certifications
Caroline Santander has an extensive educational background. She studied at the University of Freiburg, earning a Bachelor’s degree in Germanistik from 1989 to 1993. She continued her studies at Université Bordeaux Montaigne, where she obtained a Master’s degree in German Language, Literature, and Civilisation in 1994. Additionally, she completed a Certificate in Accounting and Business/Management from the Chamber of Commerce in 1996. Most recently, she achieved a Certificate in AI Implications for Business Strategy from MIT Sloan School of Management in 2024.
Contributions to Rootstock Software
Throughout her career at Rootstock Software, Caroline Santander has made significant contributions to the company's growth and ecosystem. She previously served as Vice President of Enablement and Partnerships and was instrumental in launching the Rootstock Learning Center and the Rootstock Success Community. Her efforts have focused on building and fortifying the company's partner program and enhancing the Enablement Program to support global professional services. She has a proven track record of success, marked by progressive promotions due to her contributions to customer success and company growth.
Language Proficiency and Skills
Caroline Santander is proficient in five languages, which enhances her ability to manage global ERP implementations effectively. Her linguistic skills complement her extensive experience in the field, allowing her to communicate effectively with diverse teams and clients across North America and Europe. This proficiency supports her role in overseeing international projects and contributes to her success in customer enablement and professional services.