Glen Garrettson
About Glen Garrettson
Glen Garrettson is a Customer Success Manager at Rootstock Software, where he has worked since 2022. He has extensive experience in engineering and operations management, having held various leadership roles in companies such as Peter R. Thom & Associates, Magnetic Insight Inc, and Giga-tronics.
Work at Rootstock Software
Glen Garrettson has been serving as a Customer Success Manager at Rootstock Software since 2022. In this role, he manages a portfolio of small to medium-sized businesses (SMB) and enterprise accounts valued at approximately 3 million dollars. He operates within a cross-functional customer success team that emphasizes technical account management skills. His contributions have led to consistently exceeding upsell rate targets year over year. Additionally, he has achieved class-leading logo retention and impressive net revenue retention (NRR) metrics, reflecting his effectiveness in enhancing customer relationships and driving business growth.
Previous Experience in Customer Success and Operations
Before joining Rootstock Software, Glen Garrettson held various positions that contributed to his expertise in customer success and operations. He worked at Peter R. Thom & Associates as a Field Associate for seven years, where he gained valuable field experience. He then transitioned to Magnetic Insight Inc as Director of Manufacturing Operations for seven months in 2020. Following this, he served as Director of Engineering and Process at BME Fire Trucks for 11 months. His role at Giga-tronics as Director of Manufacturing from 2013 to 2016 further solidified his operational management skills.
Educational Background
Glen Garrettson has a strong educational foundation in engineering and management. He studied at Stanford University from 2000 to 2002, focusing on Management Science & Engineering. Prior to that, he earned a Bachelor of Science (B.S.) degree in Materials Science & Mechanical Engineering from the University of California, Davis. This combination of education has equipped him with the analytical and technical skills necessary for his roles in engineering and customer success.
Career Progression and Engineering Expertise
Glen Garrettson's career began as an Applications Engineer at Galil Motion Control from 2003 to 2006. He then moved to Altergy Systems Inc. as Manager of Product & Process Engineering, where he worked for six years. His diverse experience across various engineering and operational roles has contributed to his comprehensive understanding of product development and customer engagement strategies. This background has been instrumental in his success in managing customer accounts and driving operational efficiency.