John Roach
About John Roach
John Roach is a Senior Account Manager at Rootstock Software, where he focuses on maximizing revenue opportunities in the Cloud ERP SaaS space. He has extensive experience in customer success and account management, having previously held various roles at Oracle Corporation and Progress.
Work at Rootstock Software
John Roach currently serves as a Senior Account Manager at Rootstock Software, a position he has held since 2024. In this role, he focuses on maximizing revenue opportunities within the Cloud ERP SaaS sector. Prior to this, he worked as a Senior Customer Success Manager at Rootstock Software from 2022 to 2023, where he contributed to customer engagement and satisfaction. His transition from Customer Success to Account Management reflects his commitment to building a team dedicated to revenue growth.
Previous Experience at Oracle Corporation
John Roach has extensive experience at Oracle Corporation, where he held various positions over several years. He began as a Senior Principal Consultant from 2006 to 2007, followed by a role as a Solutions Engineer for five months in 2007. He then served as a Senior Principal Technical Account Manager from 2008 to 2014, and later as a Customer Success Manager from 2014 to 2018. His roles at Oracle focused on enhancing customer success and technical account management.
Education and Expertise
John Roach holds a Bachelor of Science degree in Business Administration with a concentration in Marketing from Northeastern University. He also earned a Master of Science degree in Information Technology from Lesley University. His educational background complements his professional expertise in Lean manufacturing techniques and supply chain management principles, which he leverages to improve operational efficiencies.
Career at Progress
Before joining Rootstock Software, John Roach worked at Progress as a Senior Customer Success Manager for Strategic Customers from 2020 to 2022. In this role, he focused on enhancing customer relationships and ensuring the success of strategic accounts. His experience at Progress further developed his skills in customer engagement and success management.
AI Integration in ERP Solutions
At Rootstock Software, John Roach drives AI integration across the ERP platform. This initiative aims to enhance decision-making capabilities for end users, reflecting his commitment to leveraging technology to improve business processes and customer outcomes.