Ryan Marsey
About Ryan Marsey
Ryan Marsey is a Customer Success Manager with a background in managing customer relationships and driving revenue growth. He has experience working at various companies, including Salesforce and Technology Services Industry Association, and holds a Bachelor of Arts degree from Azusa Pacific University.
Current Role at Rootstock Software
Ryan Marsey serves as a Customer Success Manager at Rootstock Software, a position he has held since 2023. In this role, he manages a portfolio with an annual recurring revenue of $3.5 million. His responsibilities include driving upsell and cross-sell opportunities, monitoring customer cases, and escalating issues to ensure customer satisfaction. Ryan also participates in implementation calls prior to the go-live phase, establishing relationships and gaining insights into customer use cases.
Previous Experience at Salesforce
Before joining Rootstock Software, Ryan worked at Salesforce as a Customer Success Guide from 2021 to 2023. During his tenure, he focused on enhancing customer experiences and ensuring alignment with their goals. His role involved regular communication with clients to address their needs and facilitate successful outcomes.
Background in Customer Success Management
Ryan has extensive experience in customer success management, having worked at the Technology Services Industry Association (TSIA) as a Customer Success Manager from 2018 to 2021. In this role, he contributed to customer satisfaction and retention strategies. His background includes managing customer relationships and ensuring alignment with their objectives.
Education and Academic Background
Ryan Marsey holds a Bachelor of Arts degree in Liberal Arts and Sciences/Liberal Studies from Azusa Pacific University. He also studied Psychology at Fullerton College. His educational background provides a foundation for his work in customer success and relationship management.
Early Career as Project Coordinator
Ryan began his career as a Project Coordinator at HME, where he worked from 2016 to 2018 in the Greater San Diego Area. This role allowed him to develop project management skills and gain experience in coordinating various initiatives, contributing to his professional growth.