Philip Montanez
About Philip Montanez
Philip Montanez serves as the Director of Operations at Roundtrip, where he oversees the services operating model and leads process improvement initiatives. He previously held various roles at Cigna, contributing to operational effectiveness and customer experience.
Work at Roundtrip
Philip Montanez currently serves as the Director of Operations at Roundtrip, a position he has held since 2023. In this role, he is responsible for setting vendor accountability and expectations for service team performance. He oversees the vision and strategy for the Services operating model, which includes offerings, people, processes, and technology. Prior to his current role, he worked as the Head of Service at Roundtrip from 2019 to 2023, where he developed project plans for cross-functional strategic projects focused on business sustainability and growth. He also leads process improvement initiatives aimed at driving operational expenditure savings and directs change management initiatives.
Experience at Cigna
Philip Montanez has extensive experience at Cigna, where he held various roles from 2011 to 2019. He started as an Operations Specialist- Claims Manager in Chattanooga, Tennessee, and progressed through several positions, including Operations Senior Specialist (Incentives Customer Experience Lead) and Operations Senior Specialist (Global Service Partner Governance Lead). His roles involved setting vendor expectations and improving operational effectiveness. He also participated in the Cerebyte Leadership Program and the Operations Leadership Program during his tenure at Cigna.
Education and Expertise
Philip Montanez earned a Master of Business Administration (MBA) from the Kelley School of Business at Indiana University, completing his studies from 2019 to 2021. He also holds a Bachelor of Science in Business with a concentration in Marketing and Entrepreneurship from the University of North Carolina at Chapel Hill, where he studied from 2007 to 2011. His educational background provides a strong foundation in business principles, which he applies in his operational roles.
Background
Philip Montanez has a diverse background in operations and leadership within the healthcare industry. His career began at Cigna, where he gained experience in various operational roles over eight years. He has worked in multiple locations, including Greenwood Village, Colorado, and Philadelphia, Pennsylvania. His experience spans vendor management, process improvement, and strategic project development, contributing to his current leadership role at Roundtrip.