Desmond Wilson
About Desmond Wilson
Desmond Wilson is a Support Specialist at RouteOne, where he has worked since 2021. He has a background in customer support and training, with previous roles at CDK Global, Autodata Solutions, and IPG Mediabrands.
Work at RouteOne
Desmond Wilson has been employed at RouteOne as a Support Specialist since 2021. In this role, he has contributed to the development of training and technical documentation aimed at enhancing customer education. He has also conducted live system training sessions with customers to improve their understanding of the MaximTrak system. His responsibilities include communicating necessary changes to the Development teams to enhance company products and services.
Previous Experience
Before joining RouteOne, Desmond Wilson held several positions in various organizations. He worked as an Account Advocate at CDK Global from 2019 to 2020, where he focused on customer support in the Greater Detroit Area. He also served as a Customer Support Specialist at Autodata Solutions from 2020 to 2021. His earlier roles include a Client Service Associate position at IPG Mediabrands and a Social Media Specialist Intern at RSQUARE MEDIA INC. Additionally, he interned at Sterling Bank and Trust in 2014.
Education and Expertise
Desmond Wilson earned a Bachelor’s Degree in Telecommunications Technology/Technician from Michigan State University. His educational background provides him with a solid foundation in technical communication and customer support. His expertise includes conducting live training, resolving customer issues, and orchestrating systems integrations to enhance functionality.
Skills and Contributions
Desmond Wilson has demonstrated strong problem-solving skills by resolving customer issues without relying on scripts. He proactively contacts customers to educate them on best practices, contributing to increased dealership profitability. He has provided insights into flawed processes within the MaximTrak system, which can impact business outcomes. His role often involves acting as a liaison between the Technology department and other business units to ensure effective communication and project success.
Project Management and Communication
In his professional roles, Desmond Wilson has assisted in enforcing project deadlines and schedules to ensure timely task completion. He has worked directly with customers to implement goal setting and interpret financial reports, facilitating better decision-making. His ability to communicate effectively with various stakeholders has been crucial in enhancing project outcomes and maintaining operational efficiency.