Jason Baker (Csm, Cspo, Acspo)
About Jason Baker (Csm, Cspo, Acspo)
Jason Baker is a Senior Product Owner with over 15 years of experience in customer support and network operations leadership. He specializes in service transformation and change management, and has a strong background in Agile methodologies and project management.
Work at RouteOne
Jason Baker has been serving as a Senior Product Owner at RouteOne since 2019. In this role, he focuses on product development and management, leveraging his extensive experience in customer support and network operations. His responsibilities include overseeing product strategies and ensuring alignment with customer needs. He operates remotely from Philadelphia, Pennsylvania.
Education and Expertise
Jason Baker has pursued various educational opportunities to enhance his expertise. He studied at Cisco Networking Academy, where he earned certificates in Routing & Switching, UCCX, and Collaboration from 2014 to 2015. He is also studying at Scrum Alliance, where he achieved Certified Scrum Master (CSM) status in 2019. Additionally, he holds a Master's Certificate in Lean Six Sigma from Villanova University, obtained in 2015, and has pursued IT Project Management training at Global Knowledge Training since 2016.
Background
With over 15 years of experience, Jason Baker has a strong background in customer support, contact center operations, and network leadership. He has previously held significant roles, including Senior Information Technology Project Manager and Scrum Master at Broadview Networks from 2006 to 2019, and Director of Customer Service Operations at Windstream Enterprise from 2015 to 2019. His career began as a Business Owner at Creative Network Solutions from 1994 to 1998.
Achievements
Jason Baker has a proven track record in managing large teams and delivering successful project outcomes. He specializes in service transformation and change management, focusing on implementing effective customer service strategies. His experience includes managing cross-functional teams and off-shore BPO departments, as well as developing policies and processes that enhance operational efficiency.
Professional Skills
Jason Baker's professional skills encompass a wide range of areas, including SaaS, IVR application development, Agile methodologies, and Scrum practices. He is adept in team building, process improvement, tactical and strategic planning, marketing communications, metric reporting, and the software development life cycle (SDLC). His experience in these domains supports his effectiveness in product ownership and project management.