Kathryn Kiewit Overton
About Kathryn Kiewit Overton
Kathryn Kiewit Overton is a Sales Operations Analyst with over 20 years of experience across various industries, including music and media. She currently operates Kiewit Productions and has held multiple roles in sales operations and customer success at companies such as Comdata and Alfred Music.
Work at RouteOne
Currently, Kathryn Kiewit Overton serves as a Sales Operations Analyst at RouteOne, a position she has held since 2024. Her role involves optimizing sales processes and enhancing operational efficiency within the organization. This position allows her to leverage her extensive experience in sales operations and customer support to contribute to the company's success.
Education and Expertise
Kathryn Kiewit Overton has a diverse educational background. She completed the Salesforce Administration Training Program at SuperMums in 2022, earning a Certificate of Achievement. Additionally, she studied Event Management at Stratford Career Institute, where she received a Vocational Diploma with highest honors. Her education has equipped her with skills in Salesforce Administration and CRM Management, focusing on business development and customer support.
Background
Kathryn Kiewit Overton has over 20 years of professional experience across various industries, including music, media, events, publishing, education, transportation, financial services, hospitality, and trade. She has held multiple roles in sales operations and customer success, showcasing her adaptability and breadth of knowledge in different sectors. Her entrepreneurial spirit is evident through her part-time ownership of Kiewit Productions since 2008.
Previous Experience
Before her current role at RouteOne, Kathryn worked at Comdata as a Sales Operations Analyst and later as a Senior Sales Operations Analyst from 2020 to 2023. She also held positions at Syndigo, Alfred Music, and TuneRegistry, where she focused on onboarding, customer success, and sales administration. Her extensive background in these roles has contributed to her reputation for providing outstanding customer service and innovative solutions.
Achievements in Customer Service
Throughout her career, Kathryn Kiewit Overton has been recognized for her outstanding customer service skills. She has held various leadership positions, including Director of Customer Success at Alfred Music, where she developed strategies to enhance customer satisfaction. Her analytical and detail-oriented approach has made her a valuable asset in every organization she has worked for.