Lori Norgrove
About Lori Norgrove
Lori Norgrove is a Customer Success Executive with extensive experience in sales and marketing. She has held various leadership roles in companies such as Goldfish Swim School, Valassis, and Quikly, and founded Gigotos Consulting to enhance customer experiences.
Work at RouteOne
Lori Norgrove has been serving as a Customer Success Executive at RouteOne since 2019. In this role, she focuses on enhancing customer satisfaction and ensuring successful implementation of the company's services. Her responsibilities include developing strategies to improve customer engagement and retention. Lori's experience in customer success enables her to address client needs effectively and contribute to the overall growth of RouteOne.
Previous Experience in Marketing and Sales
Prior to her current role, Lori Norgrove held several positions that contributed to her expertise in marketing and sales. She worked as the Director of Marketing at Goldfish Swim School Franchising, LLC for eight months in 2018, where she focused on marketing strategies. Additionally, she served as an International Sales Executive at Valassis for 19 years, gaining extensive experience in sales. Lori also worked as an Enterprise Sales Director at both Quikly and Personica, further solidifying her skills in enterprise sales.
Entrepreneurial Ventures and Consulting
Lori Norgrove founded Gigotos Consulting, a firm dedicated to helping brands create exceptional customer experiences and develop targeted marketing strategies. Through her consulting work, she identifies 'Grass Is Greener On The Other Side' opportunities that allow businesses to disrupt their industry. This entrepreneurial venture reflects her commitment to enhancing customer engagement and driving business growth.
Education and Expertise
Lori Norgrove studied at Madonna University, where she focused on Business, Marketing, and Public Relations. She also attended Schoolcraft College, earning an Associate of Arts degree in Liberal Arts. Her educational background supports her expertise in SaaS enterprise sales and mobile marketing automation, as well as her specialization in cross-channel marketing, customer journey, and lifecycle engagement.
Training and Development Initiatives
In her professional roles, Lori Norgrove develops and delivers engaging training sessions aimed at fostering a growth mindset and enhancing company culture. These training initiatives are designed to empower teams and improve overall performance, reflecting her commitment to professional development and organizational success.