Phillip Bagwell
About Phillip Bagwell
Phillip Bagwell is an Information Technology Operations Manager at RouteOne, where he has worked since 2020. He has successfully implemented projects that saved the company significant costs and improved service delivery.
Work at RouteOne
Phillip Bagwell has been serving as the Information Technology Operations Manager at RouteOne since 2020. In this role, he has led significant projects, including the Retail Depot Repair Consolidation project, which enhanced service level agreement (SLA) commitments and resulted in savings of $8 million over three years. Additionally, he developed and managed an escalations team focused on high-priority incidents, which improved customer satisfaction and service commitments.
Previous Experience at Sears Holding Corp
Before joining RouteOne, Phillip Bagwell worked at Sears Holding Corp for 27 years, from 1993 to 2020. During his tenure, he held the position of Senior Manager and was instrumental in the transition of the Service Desk during the Kmart/Sears merger. This transition led to a cost savings of $9 million over four years. He also managed the replacement and implementation of an IT service management (ITSM) tool, achieving annual savings of $1.1 million.
Education and Training
Phillip Bagwell attended Henry Ford II High School from 1990 to 1993. His education laid the groundwork for his extensive career in information technology and operations management.
Achievements in IT Operations Management
Throughout his career, Phillip Bagwell has demonstrated a strong ability to manage and implement projects that result in significant cost savings and improved operational efficiency. His leadership in the Retail Depot Repair Consolidation project at RouteOne and the transition of the Service Desk at Sears Holding Corp are notable examples of his impact in the field of IT operations management.