Stephanie H.
About Stephanie H.
Stephanie H. is a Business Development Representative with extensive experience in the healthcare and automotive industries. She has held various managerial roles and possesses strong leadership skills, particularly in employee development and call center operations.
Work at RouteOne
Currently, Stephanie H. serves as a Business Development Representative at RouteOne, a position she has held since 2023. Prior to this role, she was the Manager of Operations for the Help Desk and Call Center at RouteOne from 2021 to 2023. In her current role, she focuses on enhancing client relationships and driving business growth. Her experience in operations and management within the company contributes to her effectiveness in business development.
Professional Experience in Healthcare and Automotive Industries
Stephanie H. has extensive experience in both the healthcare and automotive sectors. She worked at General Motors as a Program Manager for 13 years, where she developed skills in project management and operations. In the healthcare field, she held various managerial positions, including Call Center Manager at Health Alliance Plan and Patient Services Manager at Walgreens Boots Alliance. This diverse background enables her to understand client needs across different industries.
Education and Expertise
Stephanie H. holds a Bachelor of Science degree in Business Administration and Management from Michigan State University, which she completed from 1981 to 1986. She furthered her education by obtaining a Master's Degree in Business, Management, Marketing, and Related Support Services from Baker University between 1993 and 1995. Her educational background supports her expertise in business development and management.
Leadership and Employee Development
Stephanie H. possesses a strong background in shared leadership culture, which enhances team collaboration and performance. She has a proven track record of employee development, indicating her strong leadership and mentoring skills. Her comprehensive understanding of call center operations further solidifies her capabilities in managing teams and improving operational efficiency.
Previous Roles and Responsibilities
Throughout her career, Stephanie H. has held various roles that demonstrate her versatility and expertise. She worked as a Quality Assurance Specialist at Advantage Technical Resourcing, a Contact Center Manager at MedImpact Healthcare Systems, and a Project Manager at Trinity Health. Each of these positions contributed to her extensive knowledge of operations, client management, and team leadership.