Alejandra Martin
About Alejandra Martin
Alejandra Martin serves as the Sr. Global Contact Center Training Developer at Royal Caribbean Group, where she has contributed to the design of virtual training modules and the integration of training methodologies since 2021. She holds an Associate's degree from the University of North Florida and has extensive experience in various training roles within the company.
Work at Royal Caribbean Group
Alejandra Martin currently serves as the Sr. Global Contact Center Training Developer at Royal Caribbean Group, a position she has held since 2021. In this role, she has contributed to the design and implementation of virtual training modules that cater to the needs of remote work environments. Prior to her current position, she worked as a Global Contact Center Trainer from 2018 to 2021, and as a Contact Center Training Specialist for two months in 2018. Her career at Royal Caribbean Group spans multiple roles, including Shipboard Event Coordinator and Group Specialist, showcasing her extensive experience within the organization.
Education and Expertise
Alejandra Martin holds an Associate's degree from the University of North Florida, which she obtained from 2001 to 2003. She furthered her education at Florida International University, where she studied from 2003 to 2005. Her academic background supports her expertise in training development and methodologies, particularly in the context of global contact centers.
Background
Alejandra Martin's professional journey at Royal Caribbean Group began in 2004 when she took on the role of Group Specialist in Miami, Florida. Over the years, she transitioned through various positions, including Shipboard Event Coordinator and Contact Center Training Specialist, before advancing to her current role. Her experience includes working in both Miramar, Florida, and Springfield, Oregon, demonstrating her adaptability and commitment to the company's growth.
Achievements in Training Development
Throughout her career at Royal Caribbean Group, Alejandra Martin has played a significant role in developing comprehensive training programs for global contact centers. Her initiatives have focused on enhancing employee performance and improving customer satisfaction. Additionally, she has been instrumental in the transition and integration of training methodologies during the expansion of the company's contact centers, reflecting her ability to adapt to changing operational needs.